The Overseas Workers Welfare Administration (OWWA) launched its Hotline 1348 today, 29 March 2019, at Ayuntamiento de Manila, Intramuros, Manila during the agency’s culminating activity for the Women’s Month. This project is in partnership with the ePLDT Inc.
The Hotline 1348 is OWWA’s strengthened response in providing faster and more responsive service to client calls requesting assistance on various OWWA programs, services, and benefits including issues on employment contracts, repatriation assistance, and other OFW-related queries and concerns.
“With the Hotline 1348, clients can easily reach the OWWA 24/7 Operations Center that is responsible in monitoring and endorsing OFW-related concerns to appropriate OWWA offices or government agencies for immediate action. This is our way of adhering to President Rodrigo R. Duterte’s mandate to improve government programs and services for our OFWs and their families,” said Labor Secretary and OWWA Board of Trustees Chair Silvestre H. Bello III.
The Hotline 1348 is available 24/7, Monday to Sunday, including holidays. Clients will simply dial 1348 using landline or mobile phone. As for clients outside Metro Manila, they may dial (02) 1348 while international clients may dial 0632-1348.
“We want the OFWs, their families, and the public to be able to connect with OWWA with as much ease as possible. Thus, our Hotline 1348 is staffed by dedicated live agents trained to respond to calls, provide information, and gather requests for assistance from our clients,” said OWWA Administrator Hans Leo J. Cacdac.
In addition to the partnership, Smart, which is also under PLDT, will be providing free 30-minute WiFi services to OFWs visiting or transacting business within the OWWA building. (END